Frequently Asked Questions
Everything you need to know about your DeerRun fitness journey.
How long does shipping take for DeerRun equipment?
Orders are typically processed within 1-2 business days. Standard shipping within the USA generally takes 3-7 business days depending on your location.
What is your return policy for treadmills and fitness gear?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery.
Do DeerRun products come with a warranty?
Yes, all official DeerRun products come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Klarna and Affirm.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
Is assembly required for the under-desk treadmills?
Most DeerRun under-desk treadmills arrive 95% pre-assembled. You simply need to unbox, plug in, and follow the quick-start guide to begin your workout.